395bet Privacy Policy – Your Data Is Our Responsibility

395bet is a trusted online Sports Betting and gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") applies to the 395bet website (395bet.biz), mobile app, and all related services.

When you register on our platform, place bets, or simply browse, certain information is collected — either automatically or directly from you. This policy clearly explains what information we collect, why we collect it, and how we keep it secure.

Our goal is to be fully transparent with you. Your information is never sold or rented to third parties at 395bet. We only collect what is necessary to provide you with the best possible service.

395bet collects only the information that is necessary. A detailed list is provided below:

Personal Identity Information

• At the time of registration: Full name, date of birth, email address, mobile number.
• During KYC verification: Photo of national ID, passport, or driving license.
• Address Details: Current residential address (required for verification purposes).

Financial Information

• BKash, Nagad, or Rocket number (for transaction processing only).
• Deposit and withdrawal history.
• Records of betting transactions.

Automatically Collected Information

• IP address and device information.
• Browser type and operating system.
• Date, time, and pages visited on the site.
• Cookies and session data.

Data Collection Summary

395bet uses your information only for specific, legitimate purposes. We never use your data for anything beyond what is necessary.

Primary Purpose of Use

• Account Management: To create, verify, and manage your account.
• Service Delivery: To ensure uninterrupted betting, gaming, and payment services.
• Contact: To send important updates, transaction confirmations, and promotional offers.
• Security: To detect fraud and keep accounts secure.
• Legal Obligation: To meet regulatory authority requirements.
• Service Improvement: To improve and enhance your platform experience.

If you no longer wish to receive promotional emails or SMS, you can opt out at any time by contacting our support team. Please note that essential account-related messages cannot be disabled, as they are necessary for your security.

395bet does not sell or rent your personal information to third parties. However, in certain limited circumstances, data may be shared with selected partners:

Limited Circumstances for Data Sharing

• Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• Legal Authority: In response to a lawful order from a court or regulatory authority.
• Fraud Prevention: Limited data shared with security partners to prevent fraud.
• Business Restructuring: In the event of a merger or acquisition — you will be notified in advance.

All our third-party partners are bound by strict confidentiality agreements. They may only use your information for specified purposes and are not permitted to share it elsewhere.

Cookies are small text files stored in your browser. 395bet uses cookies to enhance your browsing experience and maintain platform functionality.

Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: To understand how the site is used — without collecting any personal information.

You can disable non-essential cookies from your browser settings. However, this may limit certain features of the platform.

395bet does not retain your information indefinitely. Each type of data has a defined retention period:

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

At 395bet, you have specific rights over your data. We fully respect and uphold those rights.

395bet follows the highest industry standards to protect your data. Our security infrastructure is continuously updated.

Technical Protection

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Advanced firewalls in place to protect against cyber attacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Data Backup: Secure backups on encrypted servers.

Administrative Protection

• Only authorized personnel have access to limited data.
• All staff are bound by confidentiality agreements.
• Data access logs are recorded and monitored.

395bet is an 18+ platform. We do not collect or process the personal data of minors under any circumstances.

• Age verification is mandatory at the time of registration.
• No one under the age of 18 may register.
• Any account found to belong to a minor will be suspended immediately.
• Any collected information will be deleted immediately upon request.

If you believe a minor is using our platform, please contact us immediately at support@395bet.bizto let us know.

395bet may update this Privacy Policy from time to time. Changes may occur due to regulatory updates, the addition of new services, or other reasons.

How You Will Be Notified of Changes

• A notice will be sent to your registered email for any significant changes.
• A banner notice will be displayed on the website homepage.
• The "Last Updated" date at the top of this page will be revised accordingly.

The updated policy will take effect 14 days after publication. Continued use of the platform after that date will be considered your acceptance of the new policy. If you do not agree, you have the right to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us. We're always ready to help.

Contact Methods

• Email: support@395bet.biz
• Live Chat: Available on the website 24/7
• Response Time: Typically within 24–72 hours

We take every complaint seriously and work to resolve issues as quickly as possible. If a matter cannot be resolved through our internal process, third-party mediation may be arranged.