395bet Terms & Conditions – Your Rights & Responsibilities

395bet is an internationally licensed online Sports Betting and gaming platform built with Bangladeshi users in mind. These terms and conditions ("Terms") form a legally binding agreement between 395bet and its users.

These terms apply to the 395bet website (395bet.biz), mobile app, and all other digital services. By using the platform, you confirm that you have read, understood, and agreed to comply with these terms in full.

We reserve the right to update these terms at any time. Continued use of the platform following any changes means you accept the revised terms. We recommend checking this page regularly.

The following eligibility criteria must be met to open an account with 395bet:

• You must be at least 18 years of age.
• You are not located in a region where online gaming is completely prohibited.
• You are opening this account in your own name and for your own use.
• You don't currently have an account with 395bet.

Providing accurate information at the time of registration is mandatory.

You are required to provide accurate and complete information when registering an account. Providing incorrect or false information may result in account termination and forfeiture of any winnings. If any of your details change after registration, you must notify our support team immediately.

Only one account is allowed per person. Any attempt to open multiple accounts using the same device, IP address, or payment method will be automatically detected and closed.

Deposit Rules

You can deposit at 395bet using bKash, Nagad, or Rocket. The minimum deposit amount is ৳200. Deposits are credited to your account instantly with no additional charges.

You must only use a payment account registered in your own name. Deposits made from another person's payment account will not be refunded and may result in account suspension.

Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are typically processed within 24 hours. KYC verification must be completed before your first withdrawal.

• Withdrawals will only be processed to the same payment method used for the deposit.
• If you have an active bonus, wagering requirements must be met before a withdrawal can be made.
• 395bet reserves the right to delay withdrawals in cases of suspicious activity.
• Your daily withdrawal limit depends on your account level.

395bet regularly offers a variety of bonuses and promotions. Each bonus has its own terms, which you should read carefully before claiming.

General Bonus Rules

• Wagering Requirements: Bonus funds must be wagered a specified number of times before withdrawal. This requirement is stated separately for each bonus.
• Time Limit: Bonuses not used within the specified period after being credited will be automatically cancelled.
• Game Restrictions: Some bonuses apply only to specific games or Sports Betting.
• Maximum Bet: When using bonus funds, there is a maximum stake limit per bet.
• One Bonus, One Time: Each bonus offer can only be claimed once per user.

If bonus abuse is suspected, 395bet reserves the right to cancel the bonus and forfeit any associated winnings. Attempting to claim bonuses through multiple accounts will be treated as fraud.

The following rules apply when placing bets on 395bet and cover both Sports Betting and casino games.

Bet Acceptance & Cancellation Rules

• Bets cannot be changed once confirmed.
• If an event is cancelled, your bet will be refunded.
• If a bet is accepted at an incorrect odds due to a technical error, 395bet reserves the right to void that bet.
• Odds in live betting change from moment to moment. The odds at the time your bet is confirmed are final.

Maximum Win Limit

Each event or game has a maximum payout limit. This limit is determined by the event type, market, and your account level. Full details of the maximum limit are available on each betting market.

Our odds are in line with market rates and updated regularly. 395bet is committed to always offering fair odds.

The following activities are strictly prohibited on 395bet and will result in permanent account closure:

• Opening or operating multiple accounts.
• Abusing the bonus system or committing bonus fraud.
• Betting using match-fixing or insider information.
• Using automated software, bots, or scripts.
• Money laundering or any illegal financial activity.
• Attempting to hack or gain unauthorized access to the system.
• Accessing another user's account or stealing their information.

395bet treats the protection of your personal information as its highest priority. Our full privacy policy is described in detail on a separate page.

We collect your personal information solely to provide services, verify your identity, and meet legal obligations. Your data is never sold to third parties.

• All data is protected with 256-bit SSL encryption.
• Payment details are stored separately on encrypted servers.
• Information may be shared when required by law or upon request from a regulatory authority.
• You can request the deletion of your personal data at any time.

395bet is committed to responsible gaming. We believe gaming should be a source of entertainment, not addiction — which is why we've put measures in place to protect our users.

Our Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Reality Check: Receive regular reminders about your gaming time and spending.
• Cooling-Off Period: Take a break from 24 hours up to 6 weeks.

If you feel that gaming is having a negative impact on your life, reach out to our support team right away. We're always here to help.

395bet may temporarily suspend or permanently close your account under the following circumstances:

• Breaching these terms and conditions.
• If false or incomplete information is provided.
• If proof of underage use is found.
• Engaging in fraudulent activity.
• If KYC verification fails.
• If the account has been inactive for an extended period (more than 12 months).

Your Rights Before Account Closure

Before permanently closing your account, 395bet will notify you by email and provide a valid reason. You have the right to appeal our decision. Any legitimate balance will be returned to you, unless the closure is due to proven fraud.

If you have a dispute or complaint, please contact our support team first. We take all complaints seriously and work to resolve them as quickly as possible.

Steps to File a Complaint

1. Please notify our support team via live chat first.
2. If the issue remains unresolved, send a detailed email to support@395bet.biz.
3. Include the complaint subject, date, relevant transaction ID, and supporting evidence in your email.
4. We aim to respond to every complaint within 72 hours.

If a dispute cannot be resolved through our internal process, third-party mediation may be pursued. 395bet is committed to fair and transparent dispute resolution at all times.

395bet is committed to running a reliable platform. That said, occasional technical disruptions may arise from time to time.

• The service may be temporarily unavailable during server downtime or scheduled maintenance.
• If an incorrect result is displayed due to a technical error, the correct result will apply.
• 395bet is not responsible for any live betting issues caused by internet disconnection.
• 395bet reserves the right to void any abnormal winnings resulting from software bugs or errors.

395bet reserves the right to modify, amend, or update these terms and conditions at any time. For significant changes, we will notify you in advance via email or a notice on the platform.

Updated terms take effect from the date they are published. Continued use of the platform after any changes constitutes acceptance of the revised terms.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. These terms constitute the entire agreement between 395bet and the user.